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Best Rate Guarantee Program

When booking directly with Lungarno Collection you are guaranteed the best publicly quoted price for your guestroom with no hidden fees.

You also benefit from personalized service and access to a world of services such as free wi-fi, early and late check out (upon availability).

Moreover for all the reservations made on the above channel you get:

  • Complimentary Wi-Fi
  • Early check-in and late check out at 1PM (upon availability)
  • Complimentary entrance to the exclusive Salvatore Ferragamo Museum

 

Lungarno Collection Best Rate Policy

If you find a lower rate, we offer you a 10% of additional discount.

Booking online or through the booking form or calling our Reservations Department, you will find the best rate guaranteed but if within the same day of your reservation you find a lower bookable rate on another website, for the same room category and at the same conditions, we will match the rate and offer a further 10% discount.

To claim the discount please call us at +39 055 2726 4000 or write at reservations@lungarnocollection.com providing all the example needed for checking the lower rate found.

Why Book Online?

There are a wealth of reasons why booking directly with Lungarno Collection. Booking with us is the easiest and most efficient way to book any Lungarno Collection hotel, retreat or villa.

Best Rate Guarantee Programme
We offer the lowest price online and guarantee that with our Best Guarantee Programme.

Exclusive Lungarno Collection Privileges
When booking directly with Lungarno Collection you are guaranteed the best publicly quoted price for your guestroom with no hidden fees.

You also benefit from personalized service and access to a world of benefits such as free wi-fi , early and late check out (upon availability) and the exclusive Lungarno Collection Privilege Card offering many benefits.

A Wealth of Information
Lungarnocollection.com is the best place to find information about our hotels as well as tips for what to do and see when you stay with us.

No Hidden Fees
You can rest assured that Lungarno Collection never charges any booking fees. We’re also completely transparent about all charges so you know exactly what your total hotel stay will cost when you book.

Seamless Customer Service
When you reserve a stay through our website, our colleagues are on call to answer any questions about your reservation, and to make any necessary changes if you decide there’s something you need to change.

Secure Transactions
Our website operates under the highest security standards possible, so you can have peace of mind when you book on lungarnocollection.com.

Exclusive Offers
Our hotels offer unique and special packages – as well as discounted meals, spa treatments and more – available only through our website.

Global Hotel Alliance Discovery Programme
Earn points with Global Hotel Alliance Discovery Programme.

Hassle-Free Cancellations
Should you need to cancel a reservation, you can do so quickly and easily on lungarnocollection.com or through our Reservations Department.

Terms & Conditions

  • Your original reservation must have been through www.lungarnocollection.com or through our reservation department by phone or e-mail.
  • The lower rate must be found and the claim made within 24 hours of the original booking being made.
  • The Best Online Rate Guarantee only applies to publically available rates, which can be seen and booked without any kind of restriction or membership requirement.
  • The lower rate found must be for exactly the same booking criteria meaning the same hotel, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
  • Lungarno Collection will verify the lower rate claim and respond within 48 working hours of the claim being made. (All the claims will be processed from Monday to Friday, between 9am to 5pm).
  • The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
  • When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.lungarnocollection.com compared to the total room cost on the other website.
  • The Best Online Rate Guarantee is void where prohibited by law. Lungarno Collection reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice.
  • Lungarno Collection has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Lungarno Collection’ decision is final.
  • The Best Rate Guarantee Programme does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental) and Hotel accommodations sold with additional amenities (including but not limited to breakfast and/or Internet service).
  • The Best Guarantee Programme does not apply to taxes, gratuities, or any additional charges or fees that may apply to your stay.
  • We may deny a claim where the difference between the rates is less than one Percent (1%).
  • All reservations should be expressed in Euro. If other exchange rate has been applied, we’ll convert applying the exchange rate provided by our booking engine at the time of the booking.